Job Category: Freight & Logistics
Job Type: Full Time
Country: USA
Job Location: Cleveland Ohio
Recruiter Name: Xec-T

Job Summary

The Operations Agent – Imports is experienced in both air and ocean transport. Responsibilities include all aspects of transportation, including communication with the office/agent, customs, and the client. Ensures quality follow-up of import shipments; communicates thoroughly both internally and externally.

Essential Duties & Responsibilities:

• Prepare quotes for customers and agents using our Quotation system; negotiate rates with carriers; coordinate shipping arrangements.

• Coordinate and arrange shipping freight with our Overseas and US agents and partners.

• Handle all documents related to shipping freight, including setting up files for pre-alerts received, maintain customer updates, preparation of documents for Customs clearance, select and dispatch trucker, arrange delivery to the customer, process payables and billing in our accounting system, check status on shipments, check PODs and charges, tracking cargo from origin to final destination, follow up shipments for final ETA date.

• Support and maintain the Quality System (ISO) by working closely with management, sales and/or operations to ensure goals and objectives are met with regard to the function(s) of this position.

• Ensure adherence to procedures for any issues of non-conformance that could or do directly affect the success of the Quality System.

• Other duties as assigned.

Desired Skills and Expertise:

• Knowledge of freight forwarding with a focus on air import operations.

• Good working knowledge of Microsoft Office, with proficiency in Excel, Word, and Outlook; freight forwarding software.

• Enthusiastic, positive, and internally driven with a sense of urgency and “whatever-it-takes” attitude.

• Commitment to excellent customer service, in support of both external and internal customers, utilizing effective communication and follow-up skills.

• Ability to work effectively in a cross-functional team environment at all levels of the

organization, or work independently with little or no supervision, to achieve results.

• Effective interpersonal skills that result in loyal, long-term customer relationships.

• Practical problem solving and decision-making skills.

• Ability to work under time constraints using time management and organization skills,

adjusting priorities based on workload or direction from customers or management.

Education and/ or Work Experience Requirements:

• 1-3 years’ experience in international logistics operations.

• 2 -3 years customer service experience.

• Minimum high school diploma or GED.

• Candidates must be legally eligible to work in the US.

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